We have over 30 years experience helping people achieve their dream homes, and our family-run business – now the leading carpet supplier in the region – is built on straightforward values. We have one simple aim: to offer superb products and exceptional standards of service at a truly competitive price.
We understand there’s more to the process than simply offering choice.
“When you need to buy new interiors, it can seem a chore, with a baffling array of possibilities,” says Managing Director Mark Shaw.
“But we want people to have a pleasurable buying experience. Most of us don’t want to have to go through hundreds of options to find what we want – and that’s where the experience of our staff comes in.”
By asking the right questions we can guide you towards the choices that are right for you, whether you’re going all out or on a tight budget. Just sit down with us in the store over a coffee or glass of wine, and we’ll take the time to get to know your specifiic needs.
Why do we go the extra mile? Because nothing makes us more proud than when customers choose to come back – and nothing demonstrates more clearly that we’re doing it right.
Ray & Paul’s beginnings go back 30 years – or, actually, a little longer than that…
“I started the company with my dad, Ray, in 1982,” says Paul. “He was a carpet fitter by trade. I was 18 at the time, but even before then I used to go out and help him after school and at weekends.”
It was Paul’s suggestion that they start supplying the carpet as well as fitting it, a decision that was taken early on, long before the business had its own premises. “We had carpet everywhere around the house. You could hardly get up the stairs. Eventually, my mum insisted we get a shop so she could have her house back… But the approach we have now was there from day one – valuing the customer from the moment they walked in.”
Within that three months the young company got the contract for Rinaldo’s nightclub and it grew steadily from there. “We progressed through various shops in Millfield, until we finally moved out to the current premises. It’s a great location, close to Hampton, and we’re really happy here.”
Along the way Paul has been joined by several other members of the family, all happy to pitch in. “My brother Mark is now our Installations Director, and runs the fitting teams. My sister Kim is our accounts director, and Darren looks after the commercial clients – it’s a real family business.”
Over the years, Ray and Paul has grown to become the region’s key supplier to commercial customers. “I’m very proud of what we’ve all achieved together,” says Paul. “I hope the company can continue to build on this to give many more years’ excellent service.”
Many know us principally as a supplier of quality interiors – but we are much more than just a supplier. Coming from a background of carpet fitting, we understand the business literally from the ground up. That means not only do we understand the fitting process – our understanding of the products is second to none.
This has stood us in good stead. We can draw on over 30 years experience in the field, and now boast a wealth of commercial clients in addition to domestic customers. In terms of volume, we are the biggest carpet company in the region, and can use that buying power to pass savings onto all our customers.
Recently, we decided to take this a step further, raising the bar in the industry – and for customers. “The general image of carpet fitters across the country is not that good,” says Paul. “We wanted to do something about that.”
In April 2015, Ray & Paul initiated a fast-track apprentice scheme for fitters, with a view to taking on 20 apprentices by Christmas 2015. “They’ll all be our own employees, in branded vans, in uniform, and more importantly, they’ll have our attitude – valuing the customers and doing what we know is right.”
Within 12 months of training, they’ll be out fitting carpet properly – an assurance of quality, and an investment in the future.
Straightforward, honest advice. At Ray & Paul you will always get honest advice. We’d rather risk losing a sale than give someone a product that we know is not going to be good for them.
Exceptional service. From the moment you first contact us right through to installation, you will get exceptional service – but at no extra cost. Call-outs and measuring are free. We’ll even help you to design your ideal interior.
Proven expertise. We have over 30 years expertise in the business, and train our carpet fitters according to our own exacting standards.
Competitive prices. We price check all our ranges against competitors – and our buying power means we can pass savings straight on to you. We also often have special offers – don’t be afraid to ask!
“As a family business, we really care. We want to make sure people are well looked after from the moment they walk in the door.” – Paul
Contact Ray&Paul Interiors today and
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Our friendly, creative team is on hand to help you choose what's right for you - no hassles, no pressures, and at a price you'll love.
Who we work with...
Here's what our clients had to say :
My family have used Ray and Paul for over 20 years, very genuine people and the quality is unbeatable.Mr Williams, Stamford
Superb service, we have used your company twice now and wouldn’t dream of going elsewhere.Hinxton Hall
Absolutely fantastic from start to finish. Special thanks to Jane for her time, the curtains look beautiful.Jackie and Colin, Werrington